Stone Fireplaces

Phone: 877.767.3561

Terms & Conditions

TERMS: 50% deposit due to begin production and remainder upon completion for orders over $10,000. Orders under $7,000 require payment in full prior to start of production. Order will NOT be given to production until signed order & deposit are received. An additional 10% will be charged for rush orders. An ADDITIONAL 3% WILL BE CHARGED IF PAYMENT IS MADE BY CREDIT CARD. NOTE: This is a confidential bid, please do not disclose our name or prices to other bidders. IF THERE ARE ANY ADDITIONS OR CHANGES, PRICES WILL BE SUBJECT TO ADJUSTMENT (50% RESTOCKING CHARGE ON STOCK & 60% ON CUSTOM ORDERS). IT IS THE CUSTOMER'S RESPONSIBILITY TO DOUBLE CHECK ENTIRE ORDER.     CANCELLATION FEES ARE APPLICABLE TO ANY ORDER CANCELLED AFTER CONFIRMATION OF ORDER. ANY EXTRA MATERIAL LEFT OVER AT THE JOBSITE IS THE PROPERTY OF STONE FIREPLACES AND MAY BE PICKED UP BY STONE FIREPLACES if it so chooses. STONE FIREPLACES is not responsible for  any material, or property, that is stolen, broken, damaged, or somehow misplaced. Products may have physical traits that resemble stone-like eroding characteristics, such as small fractures, chipping, and natural incising. These physical stone-like characteristics can and may be filled with a filler material (e.g. grout, epoxy, caulk, etc..) Small chips may occur during the shipment and/or the installation of the fireplace. These chips can too be fixed/filled with a filler material such as grout. Natural stone and cut stone may also have spotting and marks on the stone that occur either naturally or from the production/manufacturing process. It is the responsibility of the customer to inspect the product upon delivery for concealed damage occurring while in transit. Stone Fireplaces is not responsible for damage of the product while in possession by the freight carrier. If any damage has occurred while in transit, the customer must notify Stone Fireplaces immediately upon delivery and an insurance claim must be filed with the freight carrier. It is at the discretion of Stone Fireplaces  whether to order a new product (i.e. fireplace, jamb, shelf, insert, hearth etc.) or to fix (i.e. patch, glue, repair, etc.) the product. Products broken in shipment may need to be re-ordered.It is at the discretion of Stone Fireplaces  whether to order a new product (i.e. fireplace, etc.) or to fix (i.e. patch, glue, repair, etc.) the product. Chips may need to be fixed on site by the customer/installer. This is a normal part of the installation process. Lead times may be subject to change if products need to be re-ordered or repaired. If delivery/pick up of the product is arranged by the customer, Stone Fireplaces waives all responsibility of the product. In that case all damaged or broken pieces must be re-ordered at full cost. Natural Stone and cast stone are not pre-assembled and will need to be assembled on site (i.e. all fireplaces come in several pieces). It is the customers responsibility to install the product (i.e. fireplace, etc) properly or to find an installer. Signing this order will release any photos taken by Stone Fireplaces. Typical lead time for natural stone products is 8-12 weeks to manufacture and deliver. Stone Fireplaces does not guarantee arrival date. Please note lead times are subject to change.  Above design is property of Stone Fireplaces and design cannot be used without written consent from Stone Fireplaces. All disputes will be settled in the State of Illinois. Estimate is good for 30 days. Additional Terms and Conditions posted on our web site ( it is the customers responsibility to access the additional terms and conditions. If a customer does not have access to the web site it is customers' responsibility to notify Stone Fireplaces prior to signing this proposal and Stone Fireplaces will provide the terms and conditions. Terms and conditions are subject to change without notice. Signing this proposal signifies/confirms that you have read and understand all terms and conditions.    These are not the complete terms and conditions view proposal for additional terms and conditions. You agree to indemnify, defend and hold Stone Fireplaces, its officers, directors, agents, suppliers, employees and other related parties harmless from and against any and all liabilities, damages, losses, expenses, claims, demands, suits, fines, or judgments that include reasonable attorneys' fees, costs and expenses, incidental thereto, which may be suffered by, accrued against, charges to or recoverable from any customer indemnitee, by reason of any claim arising out of or relating to any act or error or omission, or misconduct Stone Fireplaces, its officers, directors, agents, employees or subcontractors.